Deliver end-to-end software solutions across the full SDLC, including design, development, deployment, and ongoing support.
Provide support and continuous improvement for ServiceNow modules, primarily GRC, along with ITSM, ITBM, ITOM, SecOps, LSD, and overall platform capabilities.
Resolve defects and implement enhancements within Agile sprint cycles.
Contribute to platform upgrades and the rollout of new features.
Collaborate closely with Product Owners (PO), Service Operations Managers (SOM), Architecture teams, and other stakeholders to ensure successful delivery.
Evaluate and assess incoming GRC-related ServiceNow requests in coordination with the Chief Product Officer (CPO) or designated Product Owner.
Lead a team of Operations Engineers to troubleshoot and resolve issues within ServiceNow GRC applications.
Manage a team of ServiceNow Testers to perform manual and Automated Test Framework (ATF) testing for new features and defect fixes.
Actively participate in daily scrum meetings and sprint planning sessions.
Ensure adherence to SDLC best practices and standards.
What we need from you?
Bachelor's degree in Computer Science, Information Technology, or a related field
Strong software engineering background with 4-7 years of experience in ServiceNow.
Proficiency in:
HTML5, CSS, AJAX, .Net, Java, Webservices, Glide Record
Client & Server-side scripting, API integrations, ACL debugging
Experience with SaaS platforms, COTS software, and ServiceNow scripting.
Familiarity with Agile/DevOps methodologies, CI/CD, and iterative development.
Strong communication and collaboration skills in a global, virtual environment.
Bachelor's degree in IT or related field.
Hands-on experience with ServiceNow administration, scripting, and integration.
Development experience in ITSM, ITBM, ITOM, GRC, SecOps and LSD.
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Additional Job Description
Benefits
Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.Grow as you progress through diverse career opportunities in national andinternational teams.Gain access to a wide range of training and development programmes.We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here .Shell in IndiaShell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.Our global strategy, Powering Progress, is desRemote work optionsFlexible scheduleParental leave
Additional Information
, India
Job Family Group:
Information Technology (IT)
Worker Type:
Regular
Posting Start Date:
June 4, 2026
Business Unit:
Experience Level:
Experienced Professionals
Job Description:
Where you fit in
The ServiceNow Software Engineer is a key member of Shell's Agile DevOps team, responsible for the development, configuration, maintenance, and integration of ServiceNow solutions. This role spans the full software development lifecycle, including design, programming, deployment, and decommissioning of software and third-party packages.
You will serve as a technical expert for the ServiceNow modules under your care, ensuring robust support and continuous improvement of the platform.
What's the role?
Shell · Bangalore Rmz-eco World