Summer Intern - UX/Product Management -

Requirements

• Current enrollment in a Bachelor's or Master's program; preferably a rising junior or senior
• This role is ideal for someone passionate about technology, user experience, and growth strategies
• An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
• An interest in designing intuitive user experiences and simplifying complex workflows
• Strong analytical skills with the ability to interpret data and inform product decisions
• Interest in growth strategies, A/B testing, and product-led growth
• Excellent communication and collaboration skills
• A proactive mindset with a willingness to learn and contribute to a fast-paced environment
• AIP2024
• Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practi

Additional Information

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. Job Description Summer Intern - Product Operations /Product Management We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently. In this internship program, working alongside the Product team, the summer intern will learn to: Process & Workflow Optimization Develop and streamline product development processes to improve efficiency Standardize documentation, workflows, and best practices for product and UX teams Data & Insights Management Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.) Support PM and UX teams with data-driven insights for decision-making Maintain dashboards to track key product and user experience metrics User Research & Feedback Integration Document and formalize user feedback loops from customer support, sales, and marketing Observe user testing sessions and assist UX designers in research synthesis Ensure customer insights are documented and shared across teams Tooling & Documentation Management Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk Create and manage templates for product specs, UX research reports, and competitive analysis Potential Projects for the Product Intern Update subscriber facing FAQ updates to include recent product enhancement details Competitive feature and design intelligence Document workflows for the AIP software development lifecycle Data dashboards to track objectives and key results for all GTM 27 initiatives Update and maintain the AIP Survey Confluence Inventory Participate in all product team meetings Document intake protocol to support commercial requests for Reprise demos Update product catalog to include features descriptions Develop product team onboarding objectives Depending upon skill and the candidate's area of interest, additional areas of learning could also include: Wireframing & Prototyping Create low-fidelity wireframes to visualize product ideas and concepts. Support UX designers in building interactive prototypes in tools like Figma. Assist in documenting design iterations and feedback from stakeholders. Product & UX Documentation Maintain documentation of product specs, user journeys, and personas. Assist in preparing presentations and reports for product team updates. Organize product and UX documentation in tools like Confluence Competitive & Industry Research Conduct competitive analysis to compare features, user flows, and design patterns. Research UX trends, industry standards, and best practices in identity protection. Summarize findings and present insights to the team.

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