Assoc. Spclst , Software Engineering

About the role

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are looking for a motivated and technically strong ServiceNow Developer to join our Corporate Systems team in Hyderabad. The ideal candidate will bring hands-on experience in ServiceNow development, along with exposure to Now Assist , AI Agents , and AI-enabled automation capabilities within the ServiceNow platform. In this role, you will partner with cross-functional teams to understand business needs, design effective solutions, and deliver enhancements that improve user experience, operational efficiency, and process automation. You will play an important role in supporting digital transformation goals by enabling scalable, intelligent, and integrated ServiceNow solutions. This position is based in Hyderabad and follows a hybrid work model. What will you do in this role Design, develop, test, document, and enhance ServiceNow applications and configurations in collaboration with global cross-functional teams. Support the configuration and development of ServiceNow modules, flows, applications, Now Assist , and AI Agent requirements. Partner with business stakeholders and the ServiceNow platform team to understand business objectives and translate them into clear technical and functional requirements. Collaborate with internal teams to integrate ServiceNow with other enterprise systems and third-party applications, including support for data migration activities when needed. Develop and maintain custom reports, performance analytics, and dashboards to provide actionable insights into service performance and operational metrics. Stay current with ServiceNow platform enhancements, AI capabilities, and industry best practices to continuously improve solutions. Perform thorough testing of configurations and developments to ensure reliability, stability, and accuracy, while supporting test automation initiatives. Maintain high-quality technical and SDLC documentation for all ServiceNow developments, enhancements, and customizations. Contribute to the design and delivery of AI-driven ServiceNow solutions, including conversational workflows and automation use cases that improve business efficiency. What should you have Bachelor's degree in Information Technology, Computer Science, or a related technology discipline. 1+ years of experience as a ServiceNow/AI Developer , preferably with exposure to ITSM, Now Assist , and/or AI Agent capabilities. Strong proficiency in JavaScript, HTML, CSS, and XML, with hands-on experience in ServiceNow scripting and development. Solid understanding of ITIL processes and IT Service Management best practices. Strong analytical, troubleshooting, and problem-solving skills. Ability to work effectively in a collaborative, team-oriented environment and communicate technical concepts clearly to both technical and non-technical audiences. Strong organizational and time management skills with the ability to manage multiple priorities. Familiarity with Agile development methodologies is preferred. We are in the United state Rahway, New Jersey, USA in the United States and Canada everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of