Certification Operations Officer

About the role

Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries. Manage certificate processing, issuance, and related file handling Ensure certificates and registrations are processed in accordance with contract requirements and business rules Deliver prompt and professional certification services to meet client expectations Maintain high levels of quality and productivity. Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures Build and maintain strong working relationships with clients and affiliates Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms Prepare and issue certificates within defined KPI timelines and contractual requirements Ensure timely follow-up and collection of payments for issued reports and certificates Stay updated on operational procedures and policy matters Handle client and affiliate queries in a timely and professional manner Support day-to-day operational coordination activities Maintain proper filing, archiving, and record-keeping systems Maintain invoicing records and tracking sheets (where applicable) Bachelor's degree or equivalent qualification in IT, Science, Commerce, or a related field. Strong communication and interpersonal skills. Fluent in English; additional languages are an advantage.

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Company Intel

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