Build and maintain excellent relations with client contacts
Ensure the team provides top-quality services to clients
Provide relevant information to clients on administrative issues and legislative requirements
Coordinate DB Admin related services including web tools and call centre services
Understand the client's perspective and priorities, and collaborate to resolve administrative issues
Participate in governance initiatives including service review meetings and reporting
Facilitate communication between clients and our team
Identify and develop new business opportunities with existing clients
Manage Service Agreements by ensuring regular reviews and timely preparation of fee adjustments and renewals
Subject Matter Expertise:
Review work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
Lead internal initiatives that enhance our service delivery
Project management:
Plan and manage deliverables across multiple client teams
Ensure appropriate resources are assigned to client responsibilities
Lead special projects as required
Collaborate with resources in other departments
Talent management and Coaching:
Function as a team leader, overseeing work of other team members
Conduct annual performance reviews and provide constructive feedback on a regular basis
Act as a mentor, supporting the growth and development of other team members
Collaborate on employee engagement initiatives
Assist with recruiting efforts
Conduct training sessions
Requirements
Essential Qualifications
Demonstrated expertise in DB Pension Administration - We value candidates with 10+ years of relevant experience, OR equivalent demonstrated expertise gained through professional certifications, specialized training, or progressive career development in pension administration
Post-secondary education in Actuarial Science, Mathematics, Business Administration, or other relevant field, OR relevant professional certifications (such as CEBS, PPAC, or equivalent)
Strong knowledge of provincial pension and tax legislation relevant to your region
Excellent organizational and project management skills with the ability to manage multiple competing priorities
Strong interpersonal and communication skills - both written and verbal
Customer-focused mindset with professional acumen and ability to build relationships
Proficiency with MS Word, Excel, and PowerPoint
Experience with pension administration software
Strategic thinking and problem-solving abilities
Detail-oriented
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
TELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants.
We are a diverse organization with unparalleled capabilities for our clients and their people. We actively welcome candidates from all backgrounds and are dedicated to removing barriers to employment.
Join our fantastic team of Defined Benefits (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial well-being of their plan members. Our primary focus is administering DB pension plans, and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members' financial well-being, this is the perfect role for you!
Here's the impact we'll make and what we'll accomplish together
As part of a dedicated and professional team, you will be responsible for managing the DB administration activities for various clients and play a key role in managing client relationships . You'll bring valuable expertise in pension administration, client relationship management, and legislative knowledge to successfully support our DB Administration Team and the plan members we serve.
Lifeworks · Vancouver, Canada