Financial Advisor

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose Financial Advisor with an investment/trust/estate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch, telephone, and/or digital delivery channels. They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan. Performance Expectations and Essential Responsibilities* Proficiently works to meet members' financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members' financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan. Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Coordinates and engages other specialists as needed to assist with complex scenarios and ensure member needs are being met holistically. Provides support and guidance to newer/less experiences FAS Specialists Helps train member-facing employees on financial advisory services to help facilitate quality referrals. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management. Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members' accounts are accessed for business purposes only. Follow all security and control procedures. Consistently greets and assists members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication. Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Ensure that proper identification of members is taking place and all actions are compliant with SECU's Member Information Security Procedure (MISP). Willing to assist in other areas of the operation as needed. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI's) and achieves and maintains standards as directed by management. Regular attendance and punctuality are mandatory. Soft skills and call quality consistently maintained at an acceptable level. Specialists in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Complete all required quarterly training courses, continuing education & other training assigned by management. Minimum Requirements Bachelor's degree with preferred fields being in the areas of financial planning, finance, wealth management, math or a related field. An additional 2 years of experience acting as a licensed Investment or Trust Representative or related position may be considered in lieu of degree requirement. Must have life insurance license or obtain within 2 months of hire. Must be fully licensed in Investments (SIE/6/63/65 OR SIE/7/66) OR hold the ATFA designation. 2+ years of experience as an Insurance, Investment or Trust Representative or a similar position. Comfortable acting in an advisory capacity with the ability to have informed conversations with members on various financial planning topics and provide holistic guidance. Demonstrated ability to work independently and as part of a team. Demonstrates excellent