Client Service Representative Supervisor is an exciting opportunity to join our dynamic general practice team. This leadership role blends exceptional client service with team supervision and operational support.
As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
Responsibilities
Client Service & Communication
Answer phone calls and emails promptly with professional, friendly service
Schedule appointments based on patient needs and veterinarian availability
Send appointment reminders, confirmations, and follow-ups using our electronic systems
Re-engage inactive clients through outbound calls
Greet clients warmly and ensure a positive visit experience
Demonstrate empathy and professionalism, especially with emotional or concerned clients
Provide accurate post-visit instructions and promote preventive care services
Patient Records & Technology
Maintain accurate electronic medical records
Process billing transactions (credit cards, digital payments, financing options, insurance claims)
Maintain organized communication and scheduling systems
Leadership & Supervision
Ensure practice scheduling supports both client access and medical efficiency
Recruit, onboard, and train new reception team members
Provide mentorship, coaching, and performance feedback
Address performance concerns with professionalism and accountability
Audit end-of-day procedures and ensure operational accuracy
Update and maintain training materials
Foster a culture of accountability, teamwork, and exceptional customer service
What Skills & Experience Should You Have?
High school diploma (required)
Degree in veterinary or related field (preferred)
Minimum 3 years of customer service experience (required)
At least 1 year of veterinary experience (required)
1-2 years of leadership or supervisory experience (preferred)
Strong verbal and written communication skills
Knowledge of animal handling, patient care principles, and common veterinary medications
Strong organizational and operational skills
Demonstrated patience, empathy, and professionalism
Comfort with scheduling software and electronic medical records
Ideal candidates are motivated, energetic, compassionate, and committed to both patient care and team development.
Why Work with Sharon Vet Clinic?
We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine. Our goal is to ensure that every client and patient experiences warmth, empathy, and excellence at every visit.
Benefits
Electronic Medical RecordsA positive, team-oriented work environmentA supportive leadership teamStrong emphasis on leadership development and professional growthWe offer a competitive compensation and benefits package including:Pay up to $22 per hour (based on experience)Bonus pay opportunitiesMedical, Dental & Vision Insurance401(k) with matching optionsPaid Time OffCE AllowanceEmployee Pet DiscountsLife InsuranceFlexible scheduling optionsWorking ConditionsFull-time positionMonday-Friday with some weekend hoursFast-paced, dynamic environmentAbility to lift 40 pounds and perform occasional physical tasksIf you are looking to make a meaningful difference in the lives of pets and their people while growing your leadership career, we would love to hear from you.Apply today and become part of the Sharon Vet Clinic team!At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here's what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your uniqueHealth insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Client Service Representative Supervisor
Sharon Vet Clinic
Who Are We Looking For?
Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love partnering with clients to help them reach their pets' medical goals?
Are you looking to build long-term relationships with clients and patients while bringing positivity and accountability into your workplace?
If you answered YES , we would love to meet you!
Amerivet · Sharon, MA