Administer, configure, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
Manage user accounts, licenses, roles, and permissions through Microsoft Entra ID (Azure AD) and Admin Center
Monitor service health, performance, and availability; troubleshoot and resolve incidents and service requests
Perform tenant-level configuration, updates, and feature deployments
Security & Compliance
Implement and maintain security controls including MFA, Conditional Access, and data protection policies
Support compliance initiatives (eDiscovery, retention policies, audit logs, DLP)
Monitor and respond to security alerts and vulnerabilities within the M365 environment
Ensure adherence to organizational and regulatory security standards
End User Support & Enablement
Provide Tier 2/3 support for Microsoft 365-related issues and escalations
Deliver user training, documentation, and knowledge base content to drive adoption
Act as an escalation point for complex collaboration, messaging, and identity-related issues
Engineering, Projects & Optimization
Lead or support migrations to/from Microsoft 365 (email, file shares, tenant consolidation)
Implement governance models for Teams, SharePoint, and OneDrive usage
Integrate M365 with enterprise systems and third-party applications
Identify opportunities to improve productivity, automation, and platform efficiency
Automation & Documentation
Automate administrative tasks using PowerShell or native M365 tools
Maintain technical documentation, runbooks, and standard operating procedures
Develop and maintain reporting dashboards for usage, health, and compliance
Required Qualifications
5+ years of hands-on Microsoft 365 administration and support experience
Strong expertise in:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Experience with Microsoft Entra ID (Azure AD) and identity/access management
Proven experience implementing Microsoft 365 security and compliance controls
Proficiency in PowerShell scripting and automation
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication skills with both technical and non-technical stakeholders
Requirements
Power Platform (Power Automate, Power Apps)
Hybrid environments (Azure AD Connect, on-prem AD integration)
Familiarity with governance frameworks, ITIL processes
Microsoft certifications (e.g., MS-102, MS-900, MS-700, AZ-104)
Microsoft Intune / Endpoint Manager
Key Competencies
Strong stakeholder eng
Benefits
Health insurancePaid time off
Additional Information
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world's largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality , which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.
Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Microsoft 365 (M365) Specialist
Reports To: Director, Global IT Support & Collaboration Services
Position Summary
We are seeking a highly skilled Microsoft 365 Specialist to manage, optimize, and support our global Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of core collaboration and productivity platforms, including Exchange Online, SharePoint, Teams, OneDrive, and related services across a geographically distributed organization.
The M365 Specialist will serve as a technical subject matter expert, supporting end users across multiple regions, driving platform governance, and implementing best practices to enhance collaboration, security, and operational efficiency at a global scale.
Sabre · Krakow, Poland