Product Manager II, CX & AI Tooling
External
Coinbase · Charlotte, NC$180K/yrFull-timeOn-siteToday
ComplianceRouting
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About the role
Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.
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