Core Solutions Engineer

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Solutions Engineer is a pre-sales technical specialist who partners with account teams to identify, shape, and progress customer opportunities across networking, cybersecurity, data centre, cloud, and AI. The role focuses on understanding customer challenges, designing outcome-led solutions, and supporting sales through the full opportunity lifecycle, leveraging broad technical knowledge across multiple technology domains. The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives. This role involves building technical relationships with OEMs, providing training to sales teams and customers, managing the solution practice pipeline, and engaging with various client contacts to identify technology opportunities across Data Center, Cloud, Network, Security, and Services spaces. Role Description (Including but not limited to) Partner with Account Executives to identify, qualify, and progress customer opportunities across new and existing accounts. Engage customers to understand business drivers, technical challenges, and transformation priorities across networking, cybersecurity, cloud, data centre, and AI. Design and articulate integrated, outcome-led solutions that span multiple technology domains. Support the full pre-sales lifecycle, including discovery, solution design, proposals, presentations, and technical validation. Act as a technical advisor within sales engagements, aligning solutions to customer needs, risk profile, and budget. Collaborate with internal teams (services, delivery, partners) to ensure solutions are feasible, scalable, and commercially viable. Build and maintain relationships with key technology partners and vendors across all core domains. Contribute to account strategies and pipeline development, providing technical input into deal qualification and progression. Deliver customer presentations, workshops, and demonstrations tailored to varying levels of technical and business stakeholders. Support sales enablement by coaching account teams on technology positioning and opportunity strategy. Stay informed on emerging technologies and market trends, particularly in AI, cybersecurity, and cloud innovation. Behaviors and Competencies Experience supporting pre-sales activities and customer-facing engagements - Intermediate Broad technical understanding across networking, cybersecurity, data centre, cloud, and/or AI - Intermediate Ability to design and position multi-domain solutions aligned to customer business outcomes - Intermediate Strong customer-facing communication and presentation skills, across technical and non-technical audiences - Intermediate Experience working on complex sales opportunities or bid cycles - Intermediate Understanding of modern enterprise IT environments, including hybrid cloud, security frameworks, and network architectures - Intermediate Ability to translate technical capabilities into business value - Intermediate Experience working with leading enterprise technology vendors across multiple domains - Intermediate Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Relationship Bu