Technical Author

Requirements

• Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment
• Hands-on experience working with Markdown language and modern writing and authoring tools
• Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams
• Experience creating structured technical documentation for both internal and external audiences
• Desirable
• Experience documenting telecoms, device management, or security solutions
• Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines
• Experience supporting documentation needs for sales, partner, or field-based commercial teams
• Knowledge
• Understanding of modern technical documentation practices and structured content management
• Awareness of documentation workflows within Agile or product-led environments
• Understanding of how documentation supports customer success, operational delivery, and product adoption
• Awareness of AI-assisted knowledge management and reusable content structures
• Excellent written communication and technical writing skills
• Ability to simplify complex technical concepts into clear, user-friendly documentation
• Strong stakeholder collaboration and relationship management skills
• Ability to work independently while contributing effectively within

Benefits

Additional Information

A bit about the team and what you'll deliver... We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable - ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information. This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows. The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform. As the Technical Author , you will: Documentation ownership & delivery Own and maintain technical documentation using a Docs-as-Code approach Migrate existing and legacy documentation into a structured Markdown knowledgebase Create clear, accurate, and maintainable documentation where gaps exist Ensure documentation is delivered alongside platform features and releases - not after them Maintain a single source of truth for documentation as the platform evolves Collaboration & product integration Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content Knowledge management & scalability Structure documentation to support AI-assisted querying, reuse, and automated outputs Help improve the visibility, accessibility, and consistency of technical information across the business Contribute to scalable documentation processes, standards, and workflows Support the evolution of documentation tooling, repositories, and publishing practices Commercial & operational support Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement Contribute to improving the overall customer and internal user experience through better knowledge accessibility Who you are... A clear and structured communicator who enjoys turning technical complexity into accessible content Collaborative and comfortable working across Product, Engineering, Commercial, and Support teams Highly organised, detail-oriented, and proactive in identifying documentation gaps and improvements Comfortable operating in a fast-moving, distributed, and evolving environment Curious and solutions-focused, with a strong sense of ownership and accountability Adaptable and able to balance multiple priorities while maintaining quality and consistency What makes you, you...

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