Regional Lab Junior Scientist- Hyderabad

Responsibilities

• Customer support
• First level support for Users on processes and related systems, including MyHub ticketing tool
• Partner with our customers to effectively resolve issues through customer portal, phone, email or teams
• Distribute technical requests to Subject Matter Expert in the region
• Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner
• Engage, develop and maintain strong relationships with customers and external laboratories.
• Interacting with the laboratory network to get access to any relevant information
• Coordinate the collection of chemical reference results for the NIR Verification Program. This included timely checking data validity and escalate any non-conformity to the Rapid Spectroscopy team
• Systems
• Responsible for sending out communications about laboratory activities
• Management of orders and invoices with subcontracting laboratories
• Ensure Customs clearance of parcels if needed
• Ensure integration of lab results into LIMs if needed
• Support customers for sample registration

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Company Intel

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