Regional Lab Junior Scientist- Hyderabad
ExternalFull-timeOn-siteToday
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Responsibilities
- Customer support
- First level support for Users on processes and related systems, including MyHub ticketing tool
- Partner with our customers to effectively resolve issues through customer portal, phone, email or teams
- Distribute technical requests to Subject Matter Expert in the region
- Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner
- Engage, develop and maintain strong relationships with customers and external laboratories.
- Interacting with the laboratory network to get access to any relevant information
- Coordinate the collection of chemical reference results for the NIR Verification Program. This included timely checking data validity and escalate any non-conformity to the Rapid Spectroscopy team
- Systems
- Responsible for sending out communications about laboratory activities
- Management of orders and invoices with subcontracting laboratories
- Ensure Customs clearance of parcels if needed
- Ensure integration of lab results into LIMs if needed
- Support customers for sample registration
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Company Intel
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