Senior Sales Operations Manager, SSO, New Seller Recruitment (NSR)

About the role

You'll join the Sales LeadOps team within the NSR 3P Organization, supporting Amazon's North America Direct Sales recruitment efforts. Our mission is to deliver high-quality Customer Recognized Brand (CRB) leads to help Account Representatives achieve their launch and GMS goals through standardized, automated, and data-driven processes. Amazon Leadership Principles Applied to This Role Customer Obsession: Focus on delivering high-quality leads that help Account Representatives succeed Ownership: Take end-to-end responsibility for lead operations performance Invent and Simplify: Continuously improve processes and eliminate inefficiencies Dive Deep: Analyze data to understand root causes and drive meaningful improvements Deliver Results: Meet and exceed operational targets while maintaining quality standards

Responsibilities

• -Support the lead identification, enrichment, qualification, and distribution process for US and CA markets
• -Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, SOLO, SJO, and Canada teams)
• -Establish and maintain SOPs for lead processing workflows and quality standards
• -Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion
• Cross-Functional Collaboration
• -Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations
• -Act as a point of contact between US/CA sales teams and India-based operations teams
• -Participate in regular communication with stakeholders across time zones
• -Coordinate with Selection Monitoring and other partner teams to optimize lead generation sources
• Reporting & Analytics
• -Support quarterly planning efforts for lead operations initiatives
• Identify opportunities to improve and streamline lead processing workflows
• Assist with transition planning for new lead sources and operational changes
• Help drive adoption of new tools, processes, and best practices across the team
• Key job responsibilities
• Data-Driven Decision Making: Ability to analyze metrics, identify trends, and make evidence-based recommendations
• Cross-Cultural Collaboration: Experience managing relationships and workflows with international teams
• Process Optimization: Track record of improving operational efficiency and quality metrics
• Stakeholder Management: Excellent communication skills with ability to influence across all organizational levels
• Project Management: Strong organizational skills with ability to manage multiple priorities simultaneously

Requirements

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually

Additional Information

We are seeking an experienced Program Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates.

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