Legal Operations Specialist, Technology and AI

About the role

It's pretty exciting, to find yourself standing in a pivotal moment in time. It's even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today's dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world's most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People . People who play a vital role in our company's culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Responsibilities

• Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio.
• Develop and maintain AI-enabled workflows and Copilot agents in alignment with governance and security standards
• Translate business needs into requirements, process flows, and scalable solutions
• Identify and execute process improvements to enhance efficiency, quality, and consistency across legal operations
• Partner with cross-functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutions
• Support responsible AI practices, including data handling, access controls, and risk mitigation
• Develop and deliver training, playbooks, and enablement resources to support adoption and effective use of tools
• Track and report on adoption, usage, and performance metrics; recommend continuous improvements
• Evaluate emerging technologies and contribute to tool selection and implementation decisions
• What You Will Need to be Successful:
• Bachelor's degree in information systems, computer science, business, or related field, or equivalent experience
• Experience supporting or implementing business applications in a professional, legal, or regulated environment
• Ability to translate business processes into workflows, requirements, and technical documentation
• Technical understanding of generative AI architectures, prompt engineering, and enterprise use cases.
• Working knowledge of generative AI concepts and practical applications
• Experience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support)
• Experience with Microsoft 365 Copilot and/or Copilot Studio
• Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps)
• Experience with Claude
• Experience applying AI to automate workflows and drive process improvements

Requirements

• Exposure to legal technology tools and supporting legal teams
• Basic understanding of automation, scripting, or system integrations
• The Perks (and these are just a few!):
• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance, parental leave and military leave assistance

Benefits

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