Store Operations Support Specialist

About the role

REEDS Jewelers is excited to post this important position to join our operations team! As the Store Operations Support Specialist, you will be connecting with our store associates and embracing every opportunity to be their advocate and provide them with the answers they are seeking the first time they have an inquiry. The Store Operations Support Specialist has a deep understanding of company policies and procedures and understands associate and manager needs, goals, and behaviors. This position is the central hub of knowledge, guidance, and support for operational leaders. By creating and providing a shared language, this role will improve clarity, consistency, alignment, efficiency, and scalability to achieve cross-functional wins for the company. Primary Responsibilities: Exemplify the REEDS' Mission and Core Business Values. Answering and interacting with store associates through a multitude of channels, including calls, emails and chat. Actively listening to store associates to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges Offer knowledgeable insight into all merchandise offered, services available and funding options listed. Provide assistance & rectify care plan reimbursement claims and sales errors Develop and maintain training documents for store associates. Order business cards & other store supplies for REEDS and mono-brand associates as needed. Monitor take-in and pick-up of all repairs, layaways, and special orders to ensure accuracy and operational procedure is followed. Assist in the development and changes to the REEDS intranet. Daily tracking and follow-up of specific brand warranty activation/deactivations. Assist in scheduling travel arrangements for various store operations associates. Directly provide support to the Director of Store Operations and the Manager of Store Operations in all aspects of daily business. Conduct business affairs in a legal and ethical manner, building a socially conscious environment. REEDS Jewelers proudly celebrates our 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application! Associate's degree or equivalent experience Basic computer skills and working knowledge of Microsoft Office, Workday experience preferred Must be able to multi-task and be detail oriented Must have proven written and verbal communication skills Must be organized and able to work as a team associate You must be a positive and caring individual who can epitomize both enthusiasm and empathy through forms of verbal and nonverbal communication. You must be able to create a professional relationship with coworkers, that also contains levels of personal touch which illustrates each issue is personally cared for. You must be goal oriented, results driven & self-motivated to make a difference at every opportunity. You will need to be able to thrive in a fast-paced, constantly evolving environment. Must have impeccable attention to detail and follow through. REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.