VP, Operations

About the role

Everlywell is a digital health company pioneering the next generation of biomarker intelligence-combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights-seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we're breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. The Vice President, Operations is a senior leader responsible for building and running an integrated operations organization that delivers a consistently exceptional customer experience while driving efficiency, quality, and scalability. This executive will lead Customer Experience (Cx), the Project Management Office (PMO), Client Operations (Client Ops), and Print Communications (Print Comms) as a unified operations portfolio, ensuring these teams are aligned, high-performing, and tightly connected to Everlywell's strategic and financial goals. Reporting directly to the Chief Operating Officer, this leader will define and execute the operating model for day-to-day service delivery, complex cross-functional initiatives, and customer commitments-balancing experience, quality, and cost. They will partner with Product, Engineering, Clinical, Commercial, Marketing, and Finance to ensure that programs are designed, launched, and scaled with operational excellence at the core. Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.

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