Education: Bachelor's degree in a healthcare related field (e.g. Administration, Business, and/or health Sciences) from an accredited academic body is required. Master's degree preferred.
Licenses/Certifications: Nursing telehealth or telebehavioral health certifications preferred.
Experience / Knowledge / Skills:
Five (5) years of broad healthcare experience with a focus on virtual health in a large healthcare system required.
At least three (3) of the five (5) years includes experience leading teams with proven track record of employee development, empowerment and accountability required.
Clinical experience preferred.
Three (3) years' experience in the development, maintenance and implementation of technology products or experience with product management lifecycle preferred
Possesses deep knowledge of business processes including, but not limited to the application of digital channels for solving complex problems and human centered design fundamentals with a forward-thinking mindset to help develop and drive future virtual health strategy.
Demonstrated ability of leveraging data analytics concepts to create insights that drive decision making and support effective evaluation of product success.
Strong interpersonal and client management skills to work effectively with consumers, physicians and senior operational leaders.
Able to function well in an ambiguous, cross-matrixed environment.
Strong verbal and presentation communication skills.
Good working knowledge of billing and coding standards and procedures especially the International Classification of Disease or Diagnosis (ICD-10) and Current Procedural Terminology (CPT) systems as well as clinical documentation, regulatory and compliance.
Broad understanding of healthcare and policy trends (e.g., environment, market, payor, provider, regulatory).
Strong time management skills to permit working within tight deadlines and multiple projects.
PRINCIPAL ACCOUNTABILITIES
Responsible for educating the organization on how to leverage their virtual health strategy in the best
Benefits
Health insuranceVision insurance
Additional Information
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
This role is responsible for the Virtual Health strategy and creating a center of excellence in the use and adoption of acute, post-acute, and ambulatory Virtual Health capabilities for the entirety of the Memorial Hermann Health System. This role designs and develops a Virtual Health strategy around understanding business/clinical modeling needs to advance key digital experiences and convert capabilities for diverse business stakeholders, including service lines, IT, and Consumer Experience. A major focus for this role is to partner with key stakeholders across the organization to address consumer needs, improve the use of virtual health capabilities, and optimize clinical use and adoption. Serving as a thought leader, this role establishes our product strategy and key metrics, facilitating working team meetings, identifying and mitigating risks and issues, and ultimately driving product desired results and goals. This individual works closely with informatics partners to ensure that virtual health processes are embedded in ongoing operational and support goals and objectives as well as Finance, Revenue Cycle, Legal, and Marketing to enact strategy needs. The Director of Virtual Health Product Management reports to the Vice President of Digital Channel Experience.
The Director of Virtual Health, Digital Products is responsible for advancing Memorial Hermann's virtual health strategy by leading digital product initiatives that enhance patient and provider experiences across acute, ambulatory, and population health services. This leader collaborates across the organization to drive innovation, optimize virtual care adoption, and deliver scalable solutions that support clinical and business objectives. Job Description
Desired Skill Sets
Virtual Health / Telehealth Strategy & Operations
Digital Product Management & Product Lifecycle Leadership
Healthcare Operations (Acute, Ambulatory, and Population Health)
Healthcare Technology & Digital Transformation
Cross-Functional Stakeholder Management
Executive & Physician Relationship Building
Data Analytics & Performance Measurement
Process Improvement & Change Management
Innovation & Consumer-Centered Design
Team Leadership, Coaching, and Talent Development
Strategic Planning & Business Case Development
Memorialhermann · System Services Building West