Legal Support Assistant

Responsibilities

• Client Relationship Management
• Manage the production of documents and check returned work produced by the Document Production team/speech recognition for accuracy/formatting before it is passed to the relevant lawyer.
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.
• Administrative
• Responsible for keeping track of and assisting with files to be opened, closed, and supervise general filing requirements and record keeping and production of engagement letters ensuring compliant at all times.
• Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing, and circulating papers.
• Produce and maintain Excel spreadsheets as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Arrange for the preparation and collation of internal sector newsletters and briefings.
• Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
• Receiving instructions via digital dictation for tasks and acting upon the same.
• Supporting on-the-ground PAs based in Cairo with ad-hoc tasks as required.
• Communication
• Key point of contact for fee earners and clients to maintain relationships and ensure a high level of support is always provided by the team.
• Liaising with and providing support to their immediate colleagues in the department, and where practical, other legal and support departments as requested by the Team Leader.
• Answering phone calls for other members of the team when they are away from their desk and participating in a lunch time telephone rota within the Practice Assistant team.
• Liaising with and taking direction from your Legal Support Manager and Team Leader.
• Liaise with the Legal Support Manager and Team Leader over any planned absences, arranging cover as necessary and communicating this to the relevant fee earners.
• Financial
• Assisting fee earners with billing related tasks.
• Reviewing and updating time allocation and disbursements ensuring appropriate matter allocation.
• Request cheques, bank transfers, and paying in money received, as appropriate.
• Supporting the co-ordination of the WIP process.
• Processing expenses.
• Processing
• Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Team Leader/Legal Support Managers where challenges arise.
• Responsible for managing the creation and maintenance of data rooms and client information in accordance with case milestone.
• Responsible for ensuring client and matter data is maintained and updated within appropriate systems, raising requests with the BAU team as appropriate.
• Ensuring compliance with firm wide/department policies and procedures.
• Customer Service
• Arranging and attending team meetings.
• Liaising with fee earners, Team Leader, and Legal Support Managers to take instruction and liaise on work requirements.
• Consistently and

Additional Information

The Team Acting as the primary point of contact for fee earners at Associate level and below within the Cairo office, this role is responsible for delivering a comprehensive range of Legal Support Assistant services. The position plays a vital role in ensuring seamless workflow coordination, document production, and administrative support, either directly or through effective collaboration with Administrative Assistants and the Document Production team based in Egypt and the GBS hub. Full ownership and accountability for task completion is expected. The Legal Support Assistant provides a high-quality, comprehensive service that enhances fee-earner efficiency and ensures exceptional client support. This includes proactive coordination of business, administrative, and compliance-related functions, while supporting operational continuity across legal, billing, HR, and client engagement processes. The role will report to the Legal Support Team Leader.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at clydeco? Share your experience