Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday per year, pro rata to your contract.Access to a range of services to support your physical and mental wellbeingFixed term benefits allowanceAccess to our confidential employee assistance
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full time Job Area:
Administration Locations:
London & South East
Health insurance
Flexible schedule
Additional Information
Job Description:
Receptionist
London (EC4A)
Permanent
£30,500 + fantastic benefits
Full time (40 Hours)
We make health happen:
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
Working in our UK support functions, you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To ensure the effective and efficient running of a busy corporate Medical Centre Reception, maintaining excellent customer service whilst also completing administrative activities within the Centre.
You'll help us make health happen by:
You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. Additional duties include;
Front of house receptionist in a corporate medical setting
Create/amend/cancel appointments
Greet clients, complete arrival
Keep reception and waiting area tidy and maintain high standard of cleanliness
Take and process client payments and complete end of day banking
Manage multiple inboxes, responding within the hour to client queries
Respond to telephone calls and voicemails immediately
Pick up tasks within the booking system on alert, and action
Manage client files - electronic and paper (prepare for clinic, action requests and file alphabetically after clinic)
Process referrals on receipt and follow up with clients to support booking their onward appointments
Complaints - listen, take notes and involve centre manager or team manager appropriately
Key Skills / Qualifications needed for this role:
Excellent communication (Written and Verbal)
Deliver an outstanding Customer Service each and every time
Good knowledge of excel and word
Knowledge of Medical Terminology (desirable)
Excellent customer service skills
Confident approach with strong diplomacy skills
Ability to multi-task, within a changing environment
Proven ability to work successfully in a fast paced, time-pressured environment
Very organised, with strong administration skills
Flexible, with an ability to adapt approach to corporate, in-house systems
Good IT skills including proficiency in MS Word, Excel and Outlook and CRMs (we have a bespoke EPR system)
Team player with strong interpersonal skills
Bupa · London & South East