Swedish Player support specialist for gaming department in Sofia Bulgaria

About the role

Mercier Consultancy is excited to announce an opening for a Swedish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will serve as the primary support contact for our Swedish-speaking gaming community, ensuring they receive outstanding assistance and a fantastic gaming experience. As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a welcoming and supportive environment. We are looking for individuals who are passionate about gaming and possess strong communication skills to effectively engage with our players. Responsibilities Provide exceptional support to Swedish-speaking players through email, chat, and social media platforms Resolve technical issues, gameplay questions, and account-related inquiries Document all player interactions and support requests accurately in our database Collaborate with other teams to resolve complex player issues effectively Gather and relay player feedback to the development team for continuous product improvement Create a positive and engaging community for players through excellent support Stay informed about the latest gaming trends and developments relevant to our offerings Fluency in Swedish and English, both written and spoken Excellent communication and customer service skills Prior experience in player support or a customer-facing role is a plus A strong passion for gaming and understanding of gaming culture Strong problem-solving skills with keen attention to detail Ability to work independently as well as in a collaborative team environment Familiarity with customer support software and gaming platforms is advantageous Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses

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