Epic Resolute Certified Applications Analyst I

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Position Overview Current Epic Resolute Professional Billing or Resolute Professional Claims and Remittance certification Preferred Performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation and support of information systems for the organization, planning development, training and evaluation of application functionality, working with the team and key customers to ensure appropriate development training and implementation of application functionally. Work Locations: Remote, Johnson City, NY 13790 Phelps Hall, UHS Binghamton General Campus, Binghamton, NY There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process. Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $30.58 - $45.86 per hour, depending on experience ----- Job Responsibilities Epic Resolute Professional Billing or Resolute Professional Claims and Remittance certification required to be considered. Maintain certification in assigned EHR module or application (if applicable) and demonstrate system functionality to end users. Configure, support, and troubleshoot assigned applications or modules, making decisions and resolving issues within defined scope and appropriate supervision. Develop and document workflows, workflow changes, and data flow diagrams related to assigned application(s). Accurately document and manage tickets using approved tools and methodologies, including investigation, prioritization, escalation, and follow-up with customers. Develop and execute testing scripts; create and maintain knowledge base articles, tip sheets, and end-user documentation. Participate in end-user learning sessions, meetings, and training activities; prepare agendas, presentation materials, and capture minutes and action items. Understand how integrated functional areas work together, including key transition points across operational pillars. Demonstrate knowledge of healthcare regulations and business operations relevant to supported applications and organizational units. Apply governance models and prioritization processes effectively, understanding stakeholder roles within ticketing and work intake systems. Organize and prioritize work independently in alignment with deliverables while managing time across tickets and other assignments. Proactively seek solutions, escalate issues appropriately, and continuously expand knowledge of assigned applications and modules. Recommend process improvements, customer service enhancements, and innovative solutions to improve system performance and usability. Collaborate effectively with peers and stakeholders, manage conflict constructively, and actively support team and organizational goals. Demonstrate professionalism, adaptability, and initiative through positive attitude, assumption of additional responsibilities, and ongoing self-development. Position Qualifications Minimum Required: High School Diploma (or equivalent). One to two (1-2) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience. For Epic positions: Current Epic certification(s). OR Must be willing to travel for training and achieve certification within 90 days of completion of training at Epic in application(s) as assigned. Preferred: Bachelor's Degree in a related field (information technology or clinical/healthcare fields) preferred. Current Epic Certifications ----- Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Fi