Manager, Implementations

About the role

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Manager, Implementation .

Responsibilities

• WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Client Management
• Serve as a bswift technical and subject matter expert in key client meetings, including implementation status meetings.
• Manage client expectations by anticipating potential issues and communicating realistic turnaround times and delivery dates.
• Proactively consult with clients on best practices, system configuration, and process changes needed to achieve client goals.
• Research and recommend system enhancements based on client needs and assist Product Managers and Developers with development specifications.
• Partner cross‑functionally to ensure all services are delivered in a timely and effective manner.
• Stay current on industry trends and recommend updates to bswift's client service approach.
• Proactively identify implementation risks and escalate to the Implementation Lead.
• Own multiple areas of implementation, including:
• System configuration, testing, and auditing
• COBRA and Direct Bill setup management
• Client communications
• Vendor integrations
• Data conversion
• Payroll coordination
• Coach Implementation Analysts on deliverables and quality standards.
• Research, resolve, and respond to client inquiries related to system or process gaps.
• Team Management and Leadership
• Manage, coach, and lead a team of Analysts and Project Specialists to achieve individual, team, and company goals.
• Identify and guide training activities to support development across the client services team.
• Provide timely feedback, coaching, and guidance to support professional growth.
• Facilitate feedback processes and recommend compensation and bonus changes.
• Support team members in setting personal goals aligned with company objectives.
• Deliver annual performance assessments.
• Lead and implement tactical initiatives to improve productivity, client and consumer satisfaction, and internal processes.
• WHAT YOU NEED TO SUCCEED (Required Education and Experience)
• Bachelor's degree in Business Administration or a related field.
• 5+ years of client relationship, consulting, and implementation experience.
• Current or prior experience with benefits administration and implementation processes.
• Excellent written and verbal communication skills with both technical and non‑technical audiences.
• Proven ability to build and maintain strong relationships with clients and brokers.
• Strong customer service orientation and attention to detail.
• Demonstrated people management and leadership skills aligned with bswift's core values.
• Ability to work independently and collaboratively in a fast‑paced, ambiguous environment.
• Strong problem‑solving and analytical skills, with the ability to coach others through complex challenges.
• Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data summaries) and working knowledge of other Microsoft Office tools.
• Willingness to travel as needed.
• NICE TO HAVE (Preferred Education and Experience)
• Prior experience leading large‑scale benefits administration implementations.
• Experience working with multiple vendor integrations and complex payroll environments.
• OTHER DUTIES
• Please note this

Benefits

Additional Information

Want to be a bswifter? At bswift we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

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