Manage full order lifecycle with accuracy and SLA compliance.
Coordinate with data centers to resolve blockers and maintain progress.
Collaborate across internal teams to ensure smooth execution and inventory alignment.
Provide proactive updates and timely responses to client inquiries.
Serve as primary contact for all order-related activities and transparency.
Required Qualifications
Bachelor's degree in Business Administration , Operations Management, or a related field.
2-3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships .
Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency .
Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
Requirements
Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services.
Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.
This position will be located in Carteret, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.
Come as You Are
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Benefits
We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.Nasdaq's programs and rewards are intended to allow our employees to:Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time offPrioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discountsCare for Family : Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leaveConnect with Community: Company gift matching program, Employee resource groups, Paid volunteer daysGrow Career: Education Assistance Program, Robust job skills training and Professional development opportunitiesFor more information, visit Nasdaq Benefits & Rewards Career page .Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonusParental leave
Additional Information
Clien t Support Services Analyst
As a Client Support Services Analyst reporting to a Product Strategy Manager, you'll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management.
You'll thrive in this position if you're technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment
Nasdaq · Usa- Carteret - New Jersey