Provide 5-star customer service to employees, visitors, and clients
Answer incoming telephone calls and route callers to the appropriate department
Greet visitors, log them into the visitor system, and ensure NDA compliance
Activate temporary employee badges and manage access cards
Escalate security concerns when necessary
Maintain a clean, professional, and organized reception area
Train backup personnel on reception procedures and policies
Hospitality & Workplace Experience
Stock and maintain food and beverage areas including pantry, barista stations, kitchens, and conference rooms
Assist with meeting room setups and breakdowns for onsite meetings and events
Coordinate catering and hospitality support for meetings and conferences
Maintain cleanliness and presentation standards across hospitality areas
Mail & Office Services Support
Sort and distribute mail and packages
Receive and track inbound deliveries and notify employees
Provide backup support for mail and office services operations
Monitor office supplies and replenish inventory as needed
Administrative & Operational Support
Schedule meeting rooms and assist with administrative tasks
Perform light facilities support such as organizing workspaces and minor maintenance tasks
Proactively identify additional tasks during downtime
Build professional relationships with employees, clients, and internal teams
Requirements
Required
High School Diploma or equivalent
1-3 years of experience in reception, concierge, hospitality, or administrative roles
Strong verbal and written communication skills
Proficiency with Microsoft Office Suite and ability to learn workplace technology systems
Strong organizational and time-management skills
Ability to multitask and prioritize responsibilities efficiently
Professional appearance and adherence to company policies
Preferred
Experience working in a corporate office or workplace services environment
Experience supporting hospitality or meeting coordination
Competencies
Client-focused with commitment to 5-star service delivery
Strong integrity and professional business ethics
Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to maintain confidentiality and handle sensitive information
Results-driven with strong time management and prioritization skills
Adaptable and capable of managing multiple responsibilities simultaneously
Collaborative team player with strong interpersonal skills
Proactive mindset with ability to work independently
Physical Requirements
Ability to lift or move packages up to 40 lbs.
Ability to walk, bend, kneel, stand, or sit for extended periods
Manual dexterity for operating office equipment such as phones, copiers, and scanners
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and focus adjustment
Ability to work on a computer for extended periods
Travel: None or negligible
Benefits
Career Growth: Opportunities to expand expertise across reception, hospitality, and workplace services.Learning & Development: A culture that supports continuous learning and professional development.We Recognize Talent: Recognition programs available across all employee levels.Note: Please iDental insuranceVision insurance401(k)Equity / stock options
Additional Information
#temporary
SPS Global is seeking a polished and service-oriented Executive Receptionist to manage front office operations while supporting hospitality and workplace services. This multi-faceted role ensures a professional and welcoming environment for employees, clients, and visitors while maintaining high standards of workplace presentation and operational efficiency.
The ideal candidate is highly organized, detail-oriented, and committed to delivering a 5-star customer experience across reception, hospitality, and office support services.
Job Overview
The Executive Receptionist provides exceptional service by managing front office operations while supporting hospitality functions across the workplace. Responsibilities include greeting visitors, answering inbound calls, coordinating meeting room logistics, and ensuring the proper setup and presentation of food and beverages for meetings, conferences, and corporate events.
In addition to reception duties, this role supports mail and office services operations and assists with general facilities tasks to ensure a seamless and professional workplace experience.
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Spsnorthamerica · New York, NY