IT Ops and Incident Manager

About the role

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures. We are seeking an IT Ops and Incident Manager to lead our operations team and ensure the effective management of incidents within our IT environment. A brief summary of your job responsibility: Oversee incident management processes, ensuring timely resolution and minimal disruption to services. Coordinate with various teams to efficiently manage incidents and ensure effective communication throughout the incident lifecycle. Define and implement operational standards, best practices, and procedures for incident management. Conduct post-incident reviews to improve processes and prevent recurrence of incidents. Monitor system performance and availability, taking proactive measures to mitigate potential issues. Lead IT operations activities, ensuring seamless service delivery and compliance with internal and external standards. Work with senior management to report on incident trends, service performance, and improvement initiatives. Provide leadership and mentorship to the ops and incident management team, fostering a culture of continuous improvement. Minimum 5 years of experience in IT operations and incident management roles. Strong knowledge of ITIL best practices and certification, preferably ITIL v3 or v4. Experience with incident management tools and IT service management software. Proven ability to lead and manage teams in a fast-paced IT environment. Excellent communication, interpersonal, and problem-solving skills. Familiarity with IT infrastructure, security principles, and operational risk management. Ability to manage multiple priorities and projects effectively. Join us and discover a meaningful and exciting career with Assurity Trusted Solutions! The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now". We thank you for your interest and please note that only shortlisted candidates will be notified. By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS's privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site. A wholly-owned subsidiary of GovTech. We promote a learning culture and encourage you to grow and learn.