Senior Cybersecurity Advisor

About the role

Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy. As a Senior Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs. Specifically, your focus will be to: Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts Acts as an expert in industry attack trends and defenses, advising clients on best practices and strategic solutions Drive customer optimization and usage through an expert understanding of Rapid7 products Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts Operate as the escalation point for junior advisors, driving the revitalization of customer health and satisfaction on escalated accounts Guide clients through findings and provide subject matter expertise for response activities Provide expertise in technology deployment and client onboarding processes Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap Teach and mentor junior team members on technical concepts and service delivery best practices Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base Anticipate potential risks and challenges in customer relationships and work proactively to address them before they escalate The skills and qualities you'll bring include: Bachelors Degree in Information Technology, or two or more years of related experience 5-6 years of experience in Information Security Consulting or related discipline Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc. Outstanding written and verbal skills in Japanese and English Exceptional interpersonal and communication skills Ability to collaborate with cross-functional teams to drive impact and positive customer outcomes Adaptability and capability to navigate change and ambiguity Prior technology deployment and configuration experience Significant experience with security frameworks and concepts Excellent project management and prioritization abilities Significant experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) Accountability for outcomes and meeting commitments that deliver value for customers Problem-solving mentality with the ability to navigate complex situations independently Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-CG3 About Rapid7 At Rapid7, our vision is to cr