Provide configuration, troubleshooting, and advisory support to customers for post-deployment.
Deliver services within agreed SLAs, ensuring high customer satisfaction.
Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively.
Support recurring releases and deployments, helping customers adopt new features and updates.
Participate in customer workshops and calls, helping to gather and refine requirements.
Work collaboratively across internal delivery teams and external stakeholders.
Create documentation and knowledge articles to support internal learning and customer self-service.
Support and mentor junior consultants, contributing to team development and knowledge sharing.
Required Skills and Experience
Previous experience configuring or supporting HRIT systems.
Strong customer focus and proven experience in a customer- facing or role wi th a bil ity to present solution s, particip ate in workshops, and explain functionality clearly to a non-technical audience.
Excellent knowledge of Excel (including lookups, pivots and data quality techniques) . Knowledge and experience in data analysis, manipulation, reporting, and formatting . Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation , and reconciliation ) .
A proactive, solution -oriented mindset, with a desire to continuously learn and grow.
Clear and empathetic communication skills in English both written and verbal.
Familiarity with service management principles, including issue tracking and escalation practices.
Desirable Skills
Workday certification in P rism , Reporting, HCM, Payroll, or Financials.
Professional qualifications or certifications in project management, service management ( e.g. ITIL), or consulting.
Embracing our differences
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Benefits
Equity / stock options
Additional Information
Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main purpose of the role & responsibilities in the business:
As a Workday PTA Support Consultant , you'll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise , and maintain the system in line with their business needs.
You'll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and soluti on optimisat ion .
This role blends customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
In addition, you'll contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
Kainos · Belfast