Understand Japanese regulation, merchants' requests, market trends etc. deeply, and collaborate with Central team to ensure that Japan's requirements are properly implemented to the Global systems and services.
Well prepared Business Requirement Specifications
Basic Design documents
Enough and well-thought UAT
Deep understanding of Global systems and services
Mindset to always obtain the latest information
Close communication with internal and external stakeholders
Implementation
Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, in some cases, with senior managements.
Execution of internal approval process for mid/small size projects
WBS formulation and daily progress management
Resolves and /or escalates issues in a timely fashion
Cooperation with Field Service team and smooth/polite handover to them
BAU
Global systems and solutions will be improved not only for Japan, but also for other countries. Service quality must be ensured through appropriate degradation testing and release support.
In addition, when trouble happened, Project Integration team will take lead and work with Central team to resolve the issue.
Qualifications and education requirements
IT or Technology education;
7+ years of working experience with minimum 4 years of practical experience as IT Project Manager.
Rich experience of developing front end solutions (Include requirements definition, UI, IF, Form design, error handling design)
Rich experience of developing Multi platform applications (Windows, iOS, Android)
Minimum JAVA, C# programming skill (Able to review source code)
Demonstrated experience in managing projects / work streams within projects
Excellent communication skills across international teams
Excellent organizational, decision making, and problem solving skills
Work experience within an international/multicultural environment preferred
Project Management Certification (PMI, IPMA) is a plus;
Familiar with Ticketing Systems is a plus;
Experienced on Payment Systems/Solutions is a plus;
Excel VBA programming skill is strongly required in order to automate various daily processes;
Independent and self-motivating personality, able to work under remote management;
Strong resolution orientation, interpersonal, communication and organization skills;
Ability to work independently and as part of a team and present ideas clearly and concisely;
Strong analytical and problem-solving skills.
Excellent organizational, time management and customer service skills, with detail oriented.
Native Japanese language skills (oral & written)
Fluent English language skills (oral & written)
Benefits
Remote work options
Additional Information
Purpose of the role
Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.
Project Integration team is responsible to localize and implement Global attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.
The holder of this position will work with IT Manager, Project Integration Japan . H e/she should work on-site as playing manager , so in addition to management work for mid/small size projects, BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects... these kind of works will be also the part of his/her work.
Globalblue · Japan