Customer Experience Representative - ICS
External
Jbhunt · West Des Moines, IA - Westown ParkwayPart-timeOn-site1w ago
Classification
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Responsibilities
- Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
- Monitor and support on-time delivery, damage-free services, and accurate billing
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
- Enter customer orders into the order management system to track loads and provide necessary information to operations teams
- Obtain and document approval for accessorial charges and spot rates for assigned customers
- Serve as a point of contact for customers regarding load updates and capacity availability
Requirements
- High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
- Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals
- Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service
- Embody a customer-centric mindset
- This position is not eligible for employment-based sponsorship.
Benefits
Education:Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, SalesJob Opening ID:00622540 Customer Experience Representative - ICS (Evergreen) (Open)Dental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
Job Title: Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Iowa City: West Des Moines Full/Part Time: Full time Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. Job Description:
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