Manage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms
Prepare and submit compelling evidence to contest chargebacks and help recover disputed funds
Review transaction data, customer communications, and system logs to determine dispute validity
Ensure chargeback processes comply with card network regulations and internal policies
Maintain accurate records of chargeback activity and create regular reports for stakeholders
Collaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomes
Analyse chargeback trends to identify root causes and recommend preventive measures
What you will need to have:
Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks
Proficiency in Excel and data analysis skills to review transaction activity and produce reports
Clear and professional written and verbal communication skills for internal and external stakeholders
Proven ability to handle confidential financial and personal data with integrity
Fluency in both English and Italian
What would be great to have:
Experience working in a chargebacks, disputes, or fraud operations environment within financial services or payments
Familiarity with dispute management tools and case management systems
Understanding of regulatory requirements impacting card disputes and consumer protection
Strong problem-solving skills to balance cardholder experience, risk, and financial impact
Ability to work effectively in a fast-paced, SLA-driven environment and adapt to process or scheme rule changes
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Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Chargebacks Analyst
What does a successful Chargeback Specialist do?
Provide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you'll be a partner in possibility, helping clients deliver seamless payment experiences.
Fiserv · Milan, Italy