Monday-Friday, 8:00am-4:30pm. No weekends, no holidays and no call.
As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
About This Location:
Aurora St. Luke's Medical Offices- 2801 W Kinnickinnic River Parkway- Milwaukee, WI
Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.
Physical Requirements and Working Conditions:
Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
Exposure to ill patients.
Ability to work under stressful conditions with demanding customers.
Ready to Take the Next Step:
Apply Now!
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Benefits
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisHealth insuranceDental insuranceVision insurance
Additional Information
Department:
09122 AMG ASLMC: ACS - Front End Staff
Status:
Full time
Benefits Eligible:
Yes
Hou rs Per Week:
40
Schedule Details/Additional Information:
M-F 8:00am-4:30pm. No weekends, no holidays and no call.
Pay Range
$19.80 - $29.70
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work :
Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We're Looking For:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.
Aah · Milwaukee