Undertake customer and market research covering end-to-end propositions design, from market analysis, to working directly with C&MR team members to support business and proposition leaders on business case development.
Develop strong working relationships within the C&MR team and other functions at all levels across the business in order to deliver tailored and relevant insights.
Also undertake 'desk' research in a thorough way and ensure insights are appropriately synthesized.
Liaise with external partners, such as research agencies or research tool providers, to ensure work/services delivered are world-class, in line with internal standards, and delivering value for money for Dow Jones. Engagement with third-parties will be under the direction of the team leader.
Support the Customer & Market Research team lead with workflow / workload planning and budget management.
Helps ensures own workload aligns with the C&MR's team objectives that are set by the team leader.
Actively share insights and information and ensure uptake of research recommendations by delivering presentations, debriefs, setting up and participating in workshops to teams across the business.
Act as an ambassador for world-class research methodologies and execution, as well as educating the wider org on key research initiatives.
Attributes & Experience
Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment.
Experience of performing 'desk' research and obtaining relevant insights using publicly available information and news sources.
Demonstrate flexibility in responding to changing business priorities and requirements.
Proven track record of getting results in a matrix organization.
Working a minimum of 3 days a week in the London office and being comfortable in a remote working environment and knowing how to influence from a distance.
Solid experience of customer and market research including project management and delivering credible and actionable insights.
Capable of managing projects and deadlines effectively and independently.
Excellent numeracy and literacy skills, with attention to detail.
Strong communication and stakeholder management skills.
Strong presentation skills, passion for storytelling, and the ability to make complex data easy to understand.
Proficiency with Google's suite products (Google Sheets, Google Slides).
At least 4 years' direct experience in the market research industry, in-house or agency-side.
Experience of conducting research and managing research teams in B2B markets, ideally within the media, news, information
Benefits
Remote work options
Additional Information
Job Description:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 135 years and today has one of the world's largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, Penta, MarketWatch, Financial News, Mansion Global, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS etc.
Dow Jones Customer Insight Researcher
The Propositions team is responsible for growing Dow Jones' portfolio of B2B products. Working closely with Proposition, Product Management, Marketing and other stakeholders the function is responsible for exploring and delivering a series of new propositions to market.
Title: Senior Customer Insight Researcher
As part of the wider Risk & Research Proposition team, the Customer & Market Research team (C&MR) helps deliver the key customer and market insights the various stakeholder teams need to drive growth.
Based in: London
Reports to : Principal, Customer & Market Research
Dowjones · London-1 London Bridge St