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Customer Service Representative II at Olatheks

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Customer Service Representative II

External

Olatheks · Downtown Library

Part-timeOn-siteToday

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Responsibilities

Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members.
Provides training and support to other employees.

Requirements

Education: A high school diploma or equivalent is required. Course work in business, public administration, or other related field is preferred.
Licenses & Certifications: None required.
Language: Proficiency in both written and verbal English is required with additional proficiency in Spanish and American Sign Language preferred.

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Additional Information

If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (20 to 29 hours with KPERS benefits) Job Summary Pay Range: $18.25 to $19.90 per hour depending on qualifications and experience Are you passionate about books, community engagement, and providing top-notch customer service? The Downtown Library for the City of Olathe is looking for an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our patrons, ensuring they have a positive and enriching experience every time they visit. Your responsibilities will include assisting with inquiries, managing library accounts, supporting programs and events, and helping patrons navigate our vast resources. This is a fantastic opportunity for someone who loves interacting with people, thrives in a collaborative environment, and wants to contribute to a beloved community institution. For more details, review the full job details and requirements below. The Customer Service Representative II provides front-line customer support for City services in response to customer requests in person, over the phone or online, working independently with limited direction. The position focuses on evaluating requests, inquiries and complaints to find the most effective and efficient method of executing, providing information, or resolving the situation in a positive manner. The Customer Service Representative II is the second level in a three-level career progression of Customer Service Representative I, II, and III.

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