Demonstrate detailed product knowledge when assisting clients via phone call and email
Manage all aspects of event website creation and maintenance:
Create online attendee registration websites in line with client branding
Consult with clients on design and functionality to ensure goals and objectives are met
Create reports based on event requirements and make them readily available to clients and internal teams
Manage all aspects of mobile app creation and maintenance:
Create and maintain mobile apps
Present solutions and offer best practices to help clients meet their goals and objectives
Oversee mobile application projects from kick-off to launch
Maintain high quality event website and mobile app delivery within specified SLA and internal processes
Manage several concurrent projects while adhering to project milestones and internal metrics
Provide advice, consultation, and training to clients based on industry best practices
Offer best-in-class technical support backed by timelines created specifically for each project
Communicate effectively with internal teams and client stakeholders to strengthen relationships
Create and maintain templates based on client requirements
Partner with operations and account management to support clients' long-term account goals
Requirements
Comfortable working in NORAM shifts
Cvent platform experience is required; SpotMe, Groupize, and Stova are a plus
Bachelor's degree with strong academic credentials preferred
Minimum of 3 years of work experience, preferably in the meetings industry, software, or other high-tech industry
Strong, confident, and outgoing telephone presence and solid customer presentation skills
Highly articulate and diligent, yet able to simplify complex concepts into layperson's terms for greater understanding
Ability to work well under pressure and maintain professionalism in demanding circumstances
Proficient in Microsoft Office is required
Proficient in HTML, CSS, JavaScript and other front end web development languages is a plus
Photo editing (e.g., Photoshop) is a plus
Outstanding communication skills; able to communicate at various levels of the organization and tailor written and verbal messages in English to fit particular audiences, with focus on client-facing experience
Excellent collaboration and teamwork skills, with the ability to work in a global, geographically dispersed environment
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reason
Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Registration Website & Mobile App Build Specialist is a consultative technical resource responsible for designing and building event websites and mobile apps that drive client success. In this client-facing role, you will lead strategic conversations with meeting planners and clients to understand their needs, then translate those requirements into intuitive, branded digital experiences. You'll work cross-functionally with our internal teams to ensure each project aligns with client goals. This position offers the opportunity to work with multiple design and front-end technologies, propose creative solutions, and continuously learn in a fast-paced, collaborative environment. This is primarily a virtual position; however, we may transition to a hybrid model on occasion, asking the team to come into the office a couple of days per week.
Travelhrportal · Gurgaon, India