Patient Services Coordinator, Hospice

Responsibilities

• Coordinate care delivery and support hospice operations through strong scheduling and communication:
• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
• Monitor schedules and follow up on missed, incomplete, or delayed visits
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
• Partner with field teams and leadership to reduce missed visits and improve patient experience
• Communicate effectively with patients, families, clinicians, and referral partners
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving
• Maintain accurate documentation and workflow completion within the EMR system
• Support quality initiatives, including participation in QAPI programs
• Promote a culture of compassion and professionalism in every interaction

Requirements

• We're seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:
• High school diploma or equivalent required
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
• Strong organizational and multitasking skills
• Experience working with electronic medical records (EMR) or scheduling systems preferred
• Excellent communication and interpersonal skills
• Ability to prioritize, adapt, and problem-solve in real time
• What Sets You Apart
• Experience coordinating schedules in a healthcare or service-based environment
• Strong sense of urgency and accountability - takes ownership and follows through
• Ability to manage multiple priorities without losing attention to detail
• Calm, professional approach in high-pressure or emotionally sensitive situations
• A natural balance of compassion, organization, and proactive communication

Benefits

Additional Information

Patient Services Coordinator - Hospice VitalCaring - Where Your Coordination Creates Compassionate Care At VitalCaring, we don't just deliver care - we create meaningful connections that bring comfort, dignity, and support during life's most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most. This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care. If you're detail-oriented, compassionate, and driven by purpose, this is where you belong. Why Join VitalCaring? Be the heart of coordination - Ensure patients receive the right care at the right time through seamless scheduling and communication Make a meaningful impact - Your work directly supports patients and families during critical moments Team-driven environment - Partner closely with clinicians, leadership, and support teams Stability with purpose - Full-time role with consistent schedule and supportive leadership Growth-focused culture - Be part of a team that invests in your development and success

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