Real Time Specialist

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. The Real-Time Specialist (RTS) plays a vital and high-impact role within the Workforce Management (WFM) team, serving as a key driver of operational excellence across Customer Care. This role ensures that service levels are met by continuously monitoring performance, proactively managing staffing across multiple HUBs, and facilitating real-time decisions to support business continuity. Reporting directly to the Real-Time Team Leader, the RTS acts as a central link between frontline operations and strategic performance goals. You'll work closely with stakeholders across teams and regions, analyzing staffing data, coordinating live channel flows, and responding to changes in real time. This is a unique opportunity to join a high-visibility function and help shape the day-to-day efficiency of our global support organization. You will contribute to cross-HUB collaboration, ensure consistency in real-time operations, and be instrumental in driving best practices that directly impact the customer experience.