Platform, Integration & Customer Data Architecture
Architect end-to-end platform, customer data, knowledge, and integration solutions leveraging Sprinklr's connector ecosystem, unified customer intelligence frameworks, native import/export capabilities, knowledge systems, and REST API ecosystem.
Design enterprise customer data architectures including customer identity resolution, profile unification, source-agnostic ingestion, structured/unstructured data harmonization, segmentation frameworks, consent and governance layers, customer memory, and omnichannel data continuity.
Develop customer knowledge and experience architectures that activate operational, behavioral, conversational, and contextual customer intelligence across AI, service, marketing, and customer engagement workflows.
Present enterprise architecture blueprints for common patterns - including CRM lifecycle integration, CDP synchronization, DAM connectivity, customer knowledge activation, omnichannel handover, case and interaction history continuity, reporting/analytics extraction, and platform extensibility.
AI, Agentic & Knowledge Leadership
Lead AI, knowledge, and agentic solution design by mapping customer ecosystems to Sprinklr AI+, conversational AI, LLM ecosystems, enterprise search, RAG frameworks, NLP engines, memory architectures, and autonomous workflow orchestration.
Define architectures for agentic enterprise use cases such as AI copilots, autonomous customer service agents, knowledge assistants, intelligent routing, AI-driven workflow execution, retrieval-augmented generation (RAG), customer memory systems, and real-time decision intelligence.
Design knowledge governance frameworks including content ingestion, semantic search, taxonomy design, vectorization strategies, metadata structures, knowledge lifecycle management, and enterprise-safe AI deployment.
Advise on AI + customer data governance including guardrails, hallucination mitigation, memory controls, observability, consent frameworks, model governance, and human-in-the-loop safety.
Presales Discovery, Consulting & Transformation
Lead strategic discovery workshops to assess customer technology stacks, customer data maturity, AI readiness, and enterprise transformation opportunities across CRM, CDP, ERP, martech, DAM, analytics, cloud, compliance, and AI ecosystems.
Map customer current-state ecosystems into Sprinklr's unified platform, customer data, knowledge, and AI architecture while producing fit-gap analyses, phased transformation strategies, and extensibility roadmaps.
Develop and deliver compelling technical demonstrations, AI showcases, and Proofs of Concept (POCs)highlighting customer data activation, bi-directional integration, knowledge orchestration, API-led extensibility, agentic AI, and unified customer experiences.
Translate fragmented architectures into strategic business outcomes by identifying operational inefficiencies, customer experience gaps, AI opportunities, and transformation
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Lead Solutions Architect - Platform, Data & AI
Sprinklr seeks a Lead Solutions Architect - Platform, Data, AI & Integrations to partner with sales, product, and customer success to drive revenue by architecting, demonstrating, and operationalizing Sprinklr's Unified-CXM platform across enterprise technology, customer data, knowledge, and AI ecosystems.
Solution Architects at Sprinklr combine deep technical expertise with strategic business consulting to uncover customer needs and position Sprinklr's platform, integration, customer data, knowledge, and AI capabilities. They provide trusted advisory guidance and rapidly map customer architectures across enterprise systems, customer data layers, knowledge frameworks, governance models, and emerging agentic AI ecosystems.
This role focuses on Sprinklr's platform integration layer, customer data architecture, knowledge and experience design, enterprise AI/ML alignment, and agentic orchestration capabilities - including connector ecosystems, native import/export workflows, open APIs, unified customer intelligence, knowledge activation, automation, and intelligent autonomous workflows.
Sprinklr · United Arab Emirates