Consistently offer professional, friendly and engaging service
Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
Ensure that any violations to law or hotel policy are investigated and reported
Respond to all emergency situations and provide First Aid and CPR as required
Correct and report any fire hazards or health and safety hazards
Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
Conduct regular floor patrols, cash counts and crowd control
Conduct departmental key control audits and maintain key control records
Maintain computer records of all actions in a Daily Activity Report
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Your experience and skills include:
Previous experience in a Security role required
Relevant security experience in a luxury hotel environment is required
Computer literate in Microsoft Window applications required
Certification in CPR First Aid required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly responsible & reliable
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Certificates, Licenses, Registrations
Guard Card License - desirable, not required.
CPR Certification - required, able to obtain one within 90 days of employment
Benefits
Hourly Rate: $35.98 (overnight differential included)Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potentialOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHCompetitive Health Benefit Package within 30 days of employment401(k)/Roth IRA Eligibility after 60 days of employmentYour team and working environment:Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/DWhy work for Accor?By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSHealth insuranceVision insurance401(k)
Additional Information
The Overnight Guest Safety Ambassador is responsible for ensuring the safety and wellbeing of our Colleagues, guests and visitors as an integral part of our operations. As a Guest Safety Ambassador, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.
Accorhotel · Los Angeles, CA