Internal Service Advisor

Responsibilities

• Customer Experience & Delivery
• Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule their first service appointment.
• Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
• Work Order & Coordination
• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
• Create and submit all "Owed to Customer" work orders using the approved process and turn them over to External Advisors for completion.
• Track all work orders through completion and final billing.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
• Monitor shop workload to coordinate spot deliveries as needed.
• Lot Preparation & Trade-Ins
• Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
• Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
• Sales Process Engagement
• Confirm delivery date and time with Sales.
• Review all sale inclusions for accuracy.
• Ensure delivery-day expectations are clearly communicated to each customer.
• Administrative & Other Duties
• Maintain accurate delivery documentation, including keys, owner's manuals, warranties, and paperwork.
• Perform additional administrative duties and other essential tasks as assigned.
• What You'll Need to Have for the Role:
• Minimum one year of customer service experience preferred
• Strong communication skills, verbal and written
• Excellent organization and follow-up abilities
• Proficient computer and multitasking skills
• Strong independent problem-solving ability
• Ability to follow department procedures and policies
• Excellent customer relations and clerical accuracy
• Valid driver's license preferred
• General Compensation Disclosure

Benefits

Additional Information

Camping World is seeking an Internal Service Advisor/Delivery Coordinator for our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.

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