Serve as the main point of contact for assigned customers, building long-term, trusted relationships.
Provide clear, timely, and accurate information to new and existing customers throughout the entire customer lifecycle.
Manage customer inquiries via phone and email, ensuring professional, solution-oriented responses.
Process, update, and monitor customer orders in ERP/CRM systems with a strong focus on accuracy and timeliness.
Collaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure seamless order fulfillment.
Support quotation management and act as a liaison between customers, sales teams, and internal stakeholders.
Coordinate shipments and proactively communicate delivery updates or potential delays.
Assist the finance team in resolving payment discrepancies, credit issues, and contractual questions.
Provide first-level technical support, including reviewing customer drawings and specifications where applicable.
Monitor service performance and customer feedback, contributing to service quality improvements.
Actively identify opportunities to improve processes, digital tools, and ways of working.
Support change initiatives and future developments within the customer care organization.
Education & Experience
3-5 years of experience in customer service, customer support, or a similar role within an industrial or B2B environment.
Strong customer-centric mindset with the ability to balance customer needs and business priorities.
Excellent communication skills, both written and verbal.
Comfortable handling inbound calls and written customer interactions.
Proactive problem-solver with a positive, solution-oriented attitude.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Proficient in MS Office; experience with CRM/ERP systems (e.g., Salesforce, M3) is a strong advantage.
Interest in digital tools, automation, and continuous improvement initiatives.
Ability to collaborate effectively in cross-functional and multicultural teams
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.
Monthly Gross Compensation Range:
zł7,083.30 - zł14,700.00 Per Month Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.
Benefits
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:Comprehensive Private Health Care (including dental coverage)Retirement Pension Plan for long-term financial securityEmployee Stock Purchase Plan to share in company success100% Funded Language Courses and subsidies for further studiesReward & Recognition Program to celebrate your achievementsChristmas & Holiday contributiHealth insuranceDental insuranceEquity / stock options
Additional Information
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Nvent · Warsaw, Poland