The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure all arrangements are made for the execution of shipments through designated area of responsibility
Mentor and support lower-level logistics peers by sharing expertise and best practices
Create and document standard operating processes
Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
Assist in the facilitation of cross training within assigned team
Responsible for meeting operational targets within a particular region, mode, business unit, or small account
Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
Utilize analytical practices to identify and solve problems
Build and present intermediate to complex business cases related to how customers can achieve ROI
Collaborate with internal service teams to execute strategies that align with customer objectives and C.H.Robinson's business goals
Apply the enterprise project-based delivery model in day-to-day work
Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
Conduct C.H.Robinson systems training for external customer representatives to ensure effective utilization of C.H.Robinson's services
Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
Required Qualifications:
Required:
High School Diploma and/or GED
Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 3 years of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Ability to travel up to 10% (domestic and/or international)
Site Specific: Fluent in English and the primary language of the applicable region
Requirements
Preferred:
Bachelor's degree from accredited college or university
Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
Proficient in Microsoft Office Suite of programs
Prior experience creating and delivering presentations to senior level management
Ability to gather, translate, and act upon voice of customer
Ability to direct activities of small work group
Ability to act as a subject matter expert
Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
Ability to proactively identify patterns in operations and data
Ability to work in a team oriented and fast-paced environment
Ability to utilize project management skills to successfully complete various sized projects
Composure and poise in a customer-centric environment
Highly adaptable to ambiguous and changing environments
Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
Equal Opportunity
Benefits
EPF contribution 15%Group Health InsuranceFlexible Benefit (Dental treatment or Optical purchase)Birthday LeaveHealth insuranceDental insuranceFlexible schedule
Additional Information
C.H. Robinson is seeking a Logistics Lead to ensure effective management of the customer's supply chain information using the internal Transportation Management System. In this key role, you will be accountable for achieving operational efficiency and driving continuous improvement within your area of responsibility as well as across the team.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Chrobinson · Remote