Customer Service & Operations Analyst, Webchat

Responsibilities

• You'll also be:
• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences
• The skills you'll need
• To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
• You'll also need:
• Min 6 months to Max 1.5 years of hands-on experience in international chat or international BPO
• Graduates or postgraduates from 2023, 2024 or 2025 batch will be preferred
• Flexibility to work in a 24*7 environment, including night shifts and on Indian festivals or holidays with weekly time off on rotational basis
• The ability to convey information in a simple and understandable way

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Company Intel

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