Additional Information
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Manager, Software Engineering to manage two different teams. One of the teams is a development team responsible for developing new features and functions for the Q2 SDK, which is a robust extensibility platform for the Q2 Digital Banking product. The other team is a developer support team that is responsible for handling inbound requests from external customers and developers seeking technical support for the Q2 SDK Solution. The role requires experience in the software development as well as familiarity with software support.
Responsibilities (A Typical Day) :
Perform team and individual assessments of performance
Use established metrics to guide the team and make adjustments to resources or processes to improve team efficiency and overall quality
Report on project status, obstacles and remediation plans to upper management
Ensure teams adhere to Q2 policies and processes
Participate in roadmap and resource planning on quarterly and yearly basis
Anticipate team needs and be proactive in ensuring teams have the tools they need to be successful.
Facilitate our Agile SDLC by hosting dialy standups, grooming and planning meetings
Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform
Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
Regularly receive escalated cases from management, and must prioritize accordingly
Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status.
Proactively seek out, research, and implement improvements to better serve customers
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
Cultivate cross-department communication, collaboration, and synergy
Share best practices with team members to enhance the quality and efficiency of customer support
Enable the advancement of others on the team by providing technical guidance and feedback
May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting
Q2ebanking · Bangalore, India