We're looking for a creative, resourceful, and warm Workplace Experience Coordinator to elevate the day-to-day experience in our New York office. Our office exists because an Assembler felt strongly we should have one and moved across the country to start it (rather than a top-down mandate). This role is grounded in that same spirit of making things happen. You'll own the office end-to-end, make it a place people are excited to show up to, and partner with our People team to improve the in-person Assembled experience as we grow.
This is a full-time, in-person role based in our New York City office, on-site five days a week, Monday through Friday.
Responsibilities
Own day-to-day office operations - keep the space clean, stocked, safe, and running like clockwork
Cover front-of-house - greet visitors, handle packages and deliveries, and field day-to-day requests
Manage vendors, building management, and the office budget , partnering with Finance on contracts and invoices
Own in-office onboarding with the People team - desk setup, swag, and a great Day 1 for new hires
Plan in-office moments that build connection - team lunches, celebrations, all-hands, and customer events
Be the welcoming face of Assembled and the go-to resource for anything office-related
Coordinate interviews - schedule across phone screens, panels, and onsites, give candidates a warm point of contact, and run day-of onsite logistics
Requirements
2+ years in office management, workplace operations, or administrative support, ideally in a startup or fast-paced environment
Relentlessly detail-oriented - you notice what others miss and take pride in getting the small things right
High agency - if something's broken, you fix it; if something's missing, you solve for it before it becomes a problem
A people-first communicator - warm and professional in person, on the phone, and over Slack and email
Organized under pressure - you juggle competing priorities without dropping the ball
Budget-conscious and comfortable managing vendors and building management
Reliable in-person presence five days a week, and able to lift and move packages up to 30 lbs
Our U.S. benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Catered lunches every day (M-F) and fully stocked kitchen
401(k) plan enrollment
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Assembledhq · New York City, NY