Workforce Development Training Specialist

About the role

The Workforce Development Training Specialist supports professional workforce development, onboarding, employee experience, organizational learning, and workforce engagement initiatives across Charlotte Area Transit System (CATS). Reporting to the Manager of Workforce Development, this position serves as specialist for designing, planning and developing OWD workforce and talent development training, workshops, sessions and programs. The ideal candidate will possess strong instructional design, workforce and training and development, experience with project management and systems processing capabilities to ensure workforce development initiatives are delivered consistently and effectively. Through organized design and program creation, responsive communication, and accurate tracking, this position contributes to employee development, workforce readiness, and a positive employee experience. Duties and Responsibilities The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Curriculum Design & Learning Delivery Designs, develops, and continuously enhances workforce development curriculum, learning content, facilitation materials, presentations, workshops, and employee development programs aligned to organizational and operational needs. Creates engaging learning experiences that support employee growth, professional development, workforce readiness, and organizational effectiveness. Facilitates and delivers learning programs through in-person instruction, virtual training environments, blended learning approaches, and e-learning modules. Partners with internal stakeholders and subject matter experts to identify training needs and develop relevant, impactful learning solutions. Creates program evaluations and surveys to gauge program effectiveness and incorporate feedback, industry trends, and best practices into continuous curriculum and content improvement efforts. Program and Project Management Coordination: Maintains multiple workforce development activities while managing timelines, deliverables, stakeholders, and operational needs. Maintain ability to support multiple workforce development initiatives simultaneously while balancing competing priorities, timelines, deliverables, stakeholders, and operational needs C oordinates the implementation activities associated with OWD pilot programs, workforce readiness initiatives, leadership development efforts, and employee engagement programming Uses project management tools and tracking systems to monitor tasks, deadlines, assignments, and dependencies. Maintains program documentation, implementation plans, communication plans, budget tracking materials, and performance tracking tools. Prepares routine updates, summaries, and reports for supervisory review. Facilitates special projects and departmental initiatives as assigned. Workforce Development Program Support Facilitates the implementation of workforce development, professional development, employee experience, and organizational learning initiatives. Coordinates assigned program activities including scheduling, communications, materials preparation, participant tracking, and follow-up. Assists with development and maintenance of program workflows, tools, templates, and standard operating procedures. Tracks program milestones, participation, feedback, and completion data. Identifies recurring coordination issues and communicates improvement opportunities to supervisory staff. Learning Management System (LMS) & Workforce Administration Maintains Learning Management System (LMS) administration activities, including training deployment, reporting, tracking, and workforce training visibility Assist with mandatory compliance training administration, monitoring, reporting, escalation, and follow-up efforts Maintain accurate workforc