Title Manager

Responsibilities

• Project Coordination
• Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
• Review client orders, determine and schedule project deliverables, production milestones, and required tasks.
• Ensure delivery requirements and objectives are accomplished within agreed time frame s and funding parameters.
• Manage client order specs, production data, and required elements.
• Assist in developing detailed project plans that outline timelines, resources, and deliverables.
• Order Delivery and System Management
• Oversee the delivery of orders & projects on Iyuno's systems .
• Collect client requirements from the Service Delivery Manager , understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records .
• Rais e PO's and ICO's .
• Maintain detailed system records of client interactions, orders, and project progress .
• KPI's and Reporting
• Provide Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise.
• Prepare and deliver regular status reports to clients and internal stakeholde rs .
• Billing and Continuous Improvement
• Resolv e unbilled projects .
• Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment.
• Identify areas for improvement or systemisation in the service delivery process and systems . Implemen t improvements which enhance efficiency and quality.
• Skills and Experience Required:
• Proven experience of working in a collaborative matrix role for 3 -5 years .
• Strong understanding of localization operations processes.
• Excellent client management and communication skills.
• Strong organizational and multitasking abilities with an a bility to handle multiple projects and deadlines simultaneously.
• Detail orientation .
• Proficiency in locali z ation software and tools.
• Focus on execution and quality .
• Problem-solving and decision-making skills .
• Excellent communicator and influencer , able to question and summarize effectively .
• Hourly Rate depending on experience: $25-$31

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