Branch Coordinator

External

Owensminor · WV Williamstown

Full-timeOn-siteToday

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About the role

If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter. Why This Branch Coordinator Role Is Different In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn't just about managing logistics. It's about making sure someone's recovery journey is smoother because you were there to guide it. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership Schedule Monday-Friday, 8:00 AM-5:00 PM Salary Range $17.64-$18.86 per hour. Pay varies based on experience, skills, and location

Responsibilities

Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience

Answer inbound calls, provide clear information, and resolve common questions or concerns

Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs

Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines

Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care

Proactively follow up with patients to confirm satisfaction and address any outstanding needs

Test equipment functionality as needed to ensure quality and readiness

Contribute to overall branch success by supporting additional responsibilities as assigned

Required

High school diploma or equivalent

At least one-year of related work experience

English reading, writing, and speaking skills

Top Attributes for Success:

Willingness to learn

Dependability

Adaptability

Strong customer service and bedside manner

Intermediate computer skills

Time management

Effective communication in person, on the phone, and electronically

Why You'll Love Working Here

You make a meaningful impact on patients' lives

Supportive team environment

Transparent and hands‑on leadership

Predictable schedule with some flexibility

Training and development opportunities

Independent work with strong team support

Education and/or Experience

At least two years' experience in an office environment, healthcare setting or call center

Experience utilizing multi-line phone-system.

Physical Demands

Work Environment

Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

Medical, dental, and vision care coverage

Paid time off plan

401(k) Pl

Branch Coordinator

About the role

Responsibilities

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