Senior Engineering Manager - IND

Responsibilities

• Technical Leadership:
• Hands-on Development:
• People Leadership:
• Involve in the hiring as we grow the team, from writing job descriptions to interviewing candidates and helping new team members get up to speed.
• Lead the performance management of the team by conducting regular one-on-ones with your engineers, helping them grow in their careers, and building a collaborative culture where everyone feels empowered to tackle complex technical challenges.
• Production Incident resolution:
• Lead development investigations and conduct deep root cause analyses for production incidents. Deliver timely resolutions with a focus on speed, quality, and long-term stability.
• Communication Skills:
• R equired Skills
• Management & Leadership
• 3+ years of Engineering management experience in a product company with direct reports
• Proven track record of building and leading high-performing engineering teams
• Experience with agile development methodologies and team processes
• Strong coaching, mentoring, and performance management skills
• Excellent written and verbal communication abilities
• Technical Expertise
• 10 + years of experi

Benefits

Additional Information

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our Studio Product Engineering team is responsible for developing a suite of leading-edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, IBM Watson and Amazon and integrate into Five9 wider well-developed microservices platform. Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. Role Purpose As a Senior Engineering Manager, you will serve as a hands-on technology leader and role model within the team, contributing to the hiring, retention and technical management of the team. You will be contributing to the architecture, design and development of software across the studio product to meet both business and technology objectives. This role requires someone who can wear multiple hats by aligning perspectives across teams, making smart trade-offs, and driving progress toward shared goals. You will be an active contributor of software, review the work of others, and be on the leading edge on the usage of AI for rapid software development. As the manager of this team, you'll wear multiple hats. You'll be deeply involved in technical decision-making while also focusing on growing and supporting your team members. We're looking for someone who is passionate about operational excellence, eager to dive into complex production issues alongside their engineers, but who also excels at mentoring, career development, and creating a positive team culture. A strong technical background in distributed and scalable systems on cloud platforms such as GCP, AWS, or Azure is essential.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at five9? Share your experience