Specialist I, Learning Operations

Requirements

• Bachelor's degree in related field preferred.
• Familiarity with workflow automation tools (e.g., Power Automate) and AI-enabled productivity tools preferred.
• As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
• Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Why join Teladoc Health?
• Teladoc Health is transforming how bette

Benefits

Additional Information

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Specialist I, Learning and Development, supports the administration, coordination, delivery, and continuous improvement of Clinical Education and Corporate Compliance learning programs, systems, and processes. This role partners cross-functionally with stakeholders and subject matter experts to support learning initiatives, maintain learning operations, analyze program data and reporting, and ensure learning content, systems, and curricula remain current and aligned with organizational priorities. The role also supports the use of emerging technologies and automation tools to improve learning operations, reporting, and administrative efficiency. The Specialist I executes assigned projects and operational responsibilities with guidance from leadership while proactively identifying process improvements, escalating risks or issues as appropriate, and supporting an efficient and engaging learner experience. Essential Duties and Responsibilities Supports administration and maintenance of Clinical Education and Corporate Compliance learning programs, curricula, assignments and reporting with the Learning Management System (LMS) Coordinates learning activities and supports development, updates, testing, and deployment of training materials and e-learning content Maintains learner records, reporting, scorecards, and completion tracking to support compliance and operational reporting needs. Manages and monitors team intake and support requests through the ticketing system, providing tier 1 support and escalating issues as appropriate Collaborates with stakeholders and subject matter experts to support learning initiatives, curriculum updates, and evolving business requirements. Supports learner communications, program assignments, and engagement activities to promote training awareness and completion. Assists with identifying process improvement and operational efficiency opportunities within learning systems and workflows. Supports the use of approved automation and AI-enabled tools to improve reporting, administrative processes, and learning operations efficiency. Performs other related duties as assigned Qualifications Expected for Position 2+ years of experience in learning and development operations, LMS administration, compliance training support, training coordination, or related field. Experience working within a Learning Management System (LMS); Brainshark experience preferred. Experience maintaining learning records, reporting, dashboards, scorecards, or completion tracking. Experience managing support requests, shared inboxes, ticket queues, or operational workflows preferred. Familiarity with instructional design principles and e-learning content management preferred. Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. Excellent interpersonal and communication (verbal and written) skills. Proficiency in Microsoft Office Suite; advanced Excel skills preferred. Ability to troubleshoot issues, research solutions, and escalate appropriately.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at teladoc? Share your experience