OSS - IT Support Specialist Day Shift

About the role

Are you passionate about hands-on IT support and ready to make a real impact in a fast-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer-focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico . This Day shift role ( Monday-Friday, 7:20AM-4:56 PM) offers the chance to be the face of IT, solving real-world tech challenges and ensuring smooth operations for our on-site users. You'll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity. How You'll Make an Impact Deliver ready-to-use computers and provide desk-side support to users. Troubleshoot hardware and software issues requiring physical intervention. Guide users through self-service tools and provide ad-hoc training. Manage inventory and update asset records in CMDB. Coordinate logistics for device shipments and warranty cases. Support IT equipment in meeting rooms and collaboration areas. Host and assist third-party technicians on-site. Monitor computer rooms for optimal functionality and compliance. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Formal education or apprenticeship in IT from an accredited institution. Minimum 2 years of professional experience in IT support. Fluent in Spanish and English , with strong communication skills - (English level C1 or above). Proactive, solution-oriented, and able to work independently. Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS. Legal authorization to work in Mexico (no visa sponsorship available). More About Us At Hitachi Energy, we foster a culture of innovation and inclusion. You'll have opportunities to grow your skills and advance your career. Join a team that's powering a sustainable energy future. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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Additional Information

Location: Reynosa, Tamaulipas, Mexico Job ID: R0134126 Date Posted: 2026-06-12 Company Name: Hitachi Energy Productos de Mexico Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description:

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